Qpien gives you the tools to effortlessly share product cards from your store, create draft orders and fully manage previous orders without ever leaving the helpdesk.
Your customers won’t always be on your website. Track all sales generated by support agents over WhatsApp, social media, and live chat conversations on your website.
View customer’s order history and profile info
Use customer data provided by e-commerce store. From first name to shipping address
Our E-commerce integration lets you perform the most popular support actions while responding to chats in Qpien.
Create customer orders without leaving Qpien
Get higher visibility and engagement with instant messaging. Convert shoppers into loyal customers with the right message at the right time.
Get high open rates when you use the right channels
Offer conversational support on the channels that customers use most
Choose products, apply a discount, select shipping, and place the order
Find order details such as order ID, products, shipping address and more
Easily cancel orders without having to leave the Qpien panel.
Refund past orders directly from Qpien. Choose an amount or full refund
Share beautiful product cards with customers directly in the chat window
You can view the number of available items right in Qpien
We are helping e-commerce brands to provide an fantastic customer service experience.