Customer support doesn’t have to be difficult. Centralize customer conversations, comments and E-commerce data into a single platform for faster resolutions and higher customer satisfaction.
Answer all customer messages and comments coming from Live Chat, WhatsApp, Messenger, Instagram, and more…
Use Canned Responses, Conversation Tags, and more…
Stop sharing social login credentials! Qpien login is enough
Get in touch with visitors before they leave your website and turn them into customers. Never lose your potential customers with Qpien.
Give your visitors a personalized shopping experience
Promote your products and provide exact order details
Make working together easy. See who’s replying, leave private notes or assign conversations and keep your team in the loop. All without switching between tabs.
Reduce response and resolution time by 33%
Assign conversation to the right agent instantly
Assign & transfer conversations between agents & departments.
Use canned messages to save time when you reply customer messages.
Add internal notes for your colleagues inside each conversation.
Oversee your agents’ work and help them when they need you.
Communicate with your colleagues and customers on the same screen
We are helping e-commerce brands to provide an fantastic customer service experience.